Cost guide · Updated July 2026

Managed IT support cost for a small business in NZ

Managed IT support is usually priced per user per month. Published 2026 guides put it at roughly $75 to $180 per user, with most small businesses paying between $125 and $200 for full management including helpdesk, security, backups and Microsoft 365.

Written by The Contractor Hub.

Indicative ranges

Entry tier, per user / month	around $75
Mid tier, per user / month	$100 to $140
Top tier, per user / month	up to $180
Typical full management	$125 to $200 / user

Indicative only, compiled July 2026 from the published New Zealand guides listed below. Treat these as a sanity check, then get written quotes.

What moves the price

The security stack is the difference between tiers. Anything below about $80 per user usually skips essentials like managed detection and backup monitoring.
Number of users and devices, and whether it includes strategy (a vCIO cadence), move the price.
Project work (migrations, builds) is usually separate from the monthly retainer.

Common questions

What should managed IT include at a minimum?

Helpdesk support, patching, a proper security stack (managed EDR, MFA, email filtering) and backup monitoring. Below about $80 per user, essentials are often missing, so check what's covered.

Retainer or project?

Ongoing support is a per-user monthly retainer; a migration or build is a project priced separately. On TCH the monthly work is logged so the retainer's value stays visible.

Sources

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