TCH for Technology & IT Services
The support the client can see: retainers that don't churn.
For MSPs, IT support and technology firms. TCH gives you the workspace that makes a support retainer visible and runs implementations as projects.
Where it breaks down today
Support retainers churn when the client can't see what they're paying for month to month: the quiet months feel like nothing happened, even when you kept them running.
Why the Live Interface
The Live Interface logs the month's work and tickets on the record, so the retainer's value is visible; implementations run as projects with milestones the client approves.
What your client watches
The engagement, in the open
Recurring retainers
Monthly work on the record: the churn from invisible value, solved.
Projects with milestones
Implementations run with client approvals.
Found & reviewed
Discovery and reviews against a thousand identical firms.
Your client joins free
Clients see the month's work in your workspace without paying for a seat, on every plan.
Your work verified by the clients you keep running.
Free to join · No card needed